Questions Regarding Previous
Memberships Before Closure
Q:
If I had a paid in full membership before shutdown do I get that time back?
A:
Yes. The unused time you paid for will not be lost. Your membership will begin the day you return to using the club and continue on for the same amount of time that was left on your membership the day we closed.
Q:
How do I cancel my membership?
A:Â Â
We require a signed and dated Change of Membership Request form. To request one, use the contact form below and one will be emailed to you.
You can also complete one in person at the club. For now, making an appointment to do this is advised.
Q:
What is the best way to reach someone to discuss these and other issues regarding use of the club?
A:
Please use the contact box below.
Q:
How do I request a refund?
A:
Receiving a refund requires cancellation of your membership. When completing your form (see above), refund requests can be placed in the notes section.
To inquire about billing on your annual plan please use the contact box bellow.
More Frequently Asked Questions
Ask and You Shall Receive!
What is the best way for a member to book their time?
Call ahead or stop by the front desk on your way out after your workout. Let a staff member know when the next time you would like to come in will be. Then your all set. :)
When are group fitness classes starting back up?
Group fitness classes should be starting back up on March 1st!
Does PTACÂ offer personal training?
Yes we do! PTAC trainers specialize in creating individualized plans suited just for you. So that you can receive the results you want.